Customer Resource Hub

Welcome to Verdant by Copeland

Congratulations on becoming a Verdant by Copeland customer. We're delighted to have you onboard and look forward to supporting your energy management journey.

Below you'll find key documentation, user guides, troubleshooting resources and technical information to help you get the most from your Verdant solution. Everything here is kept up to date — bookmark this page rather than saving copies.

1

Product Technical Documentation

Access product specifications, installation information, and technical details for your Verdant equipment.

VX4 Wired

Specifications and technical details for the wired VX4 thermostat.

VX4 Wireless

Specifications and technical details for the wireless VX4 thermostat.

ZX Wired

User guide for the wired ZX series thermostat.

ZX Wireless

User guide for the wireless ZX series thermostat.

2

Installation & Connectivity Resources

Documentation related to system connectivity, network setup, and integrations.

Gateway Guide

What's included in the online connection kit and how it fits together.

Whitelist Guide

Domains and ports your IT team needs to allow through the firewall.

BACnet Integration Guide

Connecting Verdant to an existing building management system.

3

Troubleshooting & Support

Find answers to common questions and guidance for resolving typical issues.

Troubleshooting Guide

Step-by-step fixes for the issues we see most often on site.

Frequently Asked Questions

Quick answers to the questions new customers ask most.

Support Contact Information

Who to call, when, and what to have ready before you do.

4

User Guides & Platform Documentation

Learn how to use and manage your Verdant solution effectively.

Thermostat Manager Presentation

A walkthrough of the platform, screen by screen.

Thermostat Manager Brochure

An overview of what the platform does and who it's for.

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