Hotel Management Glossary
a
- Average Collection Period - Average collection period is the amount of time required for... More
- Average Payment Period - Average payment period (APP) is the length of time a hotel, ... More
- Average Rate Index - The Average Rate Index (ARI) is a property management perfor... More
- Average Room Rate - Average Room Rate (ARR) is a hotel KPI that measures the ave... More
- Average Spend Per Customer - Average spend per customer is a metric that is most commonly... More
- Average Treatment Rate - Average Treatment Rate (ATR) is most relevant for spa or wel... More
b
- Benchmarking - Benchmarking uses a number of hotel KPIs to make comparisons... More
- Booking Curves - Booking Curves are visual representations that display how h... More
c
- Cost of Sales Ratio - Cost of sales ratio applies directly to the cost of goods so... More
- Cost per Occupied Room - Cost per occupied room (CPOR) is a formula used to calculate... More
- Current Ratio - Current ratio applies to hotel liquidity. It is a metric tha... More
d
- Demand Calendar - A Demand Calendar is a hotel revenue management tool that sh... More
- Displacement Calculations - Displacement Calculations are used in hotel revenue manageme... More
e
f
- Forecasting - Forecasting is a way for hotel managers to predict a number ... More
g
- GOPPAR - Gross Operating Profit per Available Room (GOPPAR) Gross Ope... More
- Gross Operating Profit - Gross Operating Profit, or GOP, is a hotel KPI that signals ... More
- Gross Profit Ratio - The Gross Profit Ratio is a profitability ratio that allows ... More
l
- Labour Cost Ratio - Usually expressed as a percentage, Labour Cost Ratio provide... More
m
- Market Penetration Index - Market Penetration Index (MPI) is a key hotel performance me... More
- Market Segmentation - Market Segmentation is a necessary element to apply several ... More
n
- Net Profit Ratio - The Net Profit Ratio is a profitability ratio used by hotel ... More
- NRevPAR - Net Revenue Per Available Room (NRevPAR) is a comparison met... More
o
- Occupancy Rate - Occupancy rate is a hotel KPI that measures the number of ro... More
- Operating Profit Ratio - Operating Profit Ratio is a hotel KPI that measures the rela... More
p
- Price Positioning - Price Positioning is a determination of where a hotel’s pr... More
- PROFPAR - Profit Per Available Room (PROFPAR) is a calculation of hote... More
r
- Rate Fences - Rate fences are rules that are applied to specific room rate... More
- Revenue Generation Index - A Revenue Generation Index (RGI) is a useful metric for comp... More
- RevPAM - Revenue Per Available Square Meter (RevPAM) is a hotel KPI t... More
- RevPAR - Revenue per Available Room (RevPAR) is a critical metric for... More
- RevPASH - Revenue Per Available Seat Hour (RevPASH) is a KPI used by f... More
- RevPATH - Revenue Per Available Treatment Hour (RevPATH) is used to me... More
- RevPOR - Revenue Per Occupied Room (RevPOR) differs from RevPAR becau... More
s
- Spa Utilization Ratio - Spa Utilization Ratio (SUR) is a hotel spa KPI that signals ... More
- SRevPOR - Spa Revenue Per Occupied Room is a KPI specific to hotel spa... More
- Stay Controls - Stay Controls are methods for hotels to restrict bookings. T... More
t
u
- Unconstrained Demand - Unconstrained Demand is part of a hotel’s Demand Forecast.... More